This privacy policy describes how your personal information is collected, used, and shared when you visit or use our services on www.Heaven7.Com.Au (the “site”). In some areas of the site we ask you to provide information that will enable us to process an enquiry, to help you in some other way or to follow up with you.
Generally, we request identifying information when you request a quotation, send an online enquiry form, provide feedback to an online survey, tell us about an idea or suggestion and request information to be posted to you. In these instances, we will ask your name, email address, contact number and other appropriate information needed to provide you with these services.
If you choose to give us personal information for any of the purposes above, this information is retained by us and will only be used to support your customer relationship with us. The information you provide will be held by us whilst you are a customer, however you also have the right to request that we delete/remove the details we hold about you at any time (see below).
We do not share, rent or sell any personally identifying information provided through our site (such as your name or email address) to any outside organisation for use in its marketing or solicitations.
Additionally, when you complete a booking form through the site, we collect certain information from you, including your name, billing address, event address, payment information including credit card numbers, email address, phone number and other appropriate information needed to provide you with our services. We refer to this information as “event information”.
When we talk about “personal information” in this privacy policy, we are talking both about device information and event information.
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your ip address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site and to assess the success of our marketing and advertising campaigns).
We use the event information that we collect generally to fulfill the event (including processing your payment information, arranging the event, and providing you with invoices and/or event confirmation). Also, we use event information to communicate with you, screen our events for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
When you visit the site, we automatically collect certain information about your device, including information about your web browser, ip address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site and information about how you interact with the site. We refer to this automatically-collected information as “device information”.
– “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.Allaboutcookies.Org.
– “log files” track actions occurring on the site, and collect data including your ip address, browser type, internet service provider, referring/exit pages, and date/time stamps.
– “web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email us on the address below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate or for your information to be removed.
We share your personal information with third parties to help us use your personal information, as described above. For example, we use google analytics to help us understand how our customers use the site — you can read more about how google uses your personal information here: https://www.Google.Com/intl/en/policies/privacy/. You can also opt-out of google analytics here: https://tools.Google.Com/dlpage/gaoptout.
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
– in the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
– if we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
– if there is an event we have to pass on and only by consent of the hirer.
– for our staff for access purposes to the event and to contact the client if necessary.
Behavioural advertising: as described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you in line with the preferences you have shared with us (with your consent). For more information about how targeted advertising works, you can visit the network advertising initiative’s (“nai”) educational page at http://www.Networkadvertising.Org/understanding-online- advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– facebook: https://www.Facebook.Com/settings/?Tab=ads
– google: https://www.Google.Com/settings/ads/anonymous
– bing: https://advertise.Bingads.Microsoft.Com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the digital advertising alliance’s opt-out portal at: http://optout.Aboutads.Info/.
Please note that we do not alter our site’s data collection and use practices when we see a do not track signal from your browser.
You have the right to request personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
When you book a service through the site, we will maintain your event information for our records unless and until you ask us to delete this information.
We may record images from any function and use these, either on http://www.Heaven7.Com.Au, other related sites (facebook/instagram) or in advertising material. Comments made about our services may also be used in a similar manner. If you would prefer an image or a comment to be corrected, updated or deleted, you should contact us immediately through the contact information below.
We keep our privacy policy under regular review and we will place any updates on this web page. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
The site is not intended for individuals under the age of 18.
Please contact us by email if you have any questions about our privacy policy or information we hold about you:
sales@heaven7.com.au
events@heaven7.com.au
890 North Rd
Bentleigh East
Melbourne, VIC 3165
events@heaven7.com.au
0431 037 027
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